US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing to give up a child’s seat.
“This is a federal offence and then you and your wife will be in jail and your kids will be in foster care,” a crew member can be heard telling the family.
A YouTube video of the incident has clocked up more than two million views.
Delta said it was “sorry for the unfortunate experience” and would compensate the family.
The incident follows the case of passenger Dr David Dao, who grabbed global headlines when he was injured while being physically removed from a United Airlines flight last month.
He settled in court last month for an undisclosed sum.