Air Canada apologises after ‘bumping’ boy, 10, from flight

Canada’s largest airline, Air Canada, has apologised after giving a 10-year-old boy’s seat to someone else.

Cole Doyle and his family had planned a trip to Costa Rica but the first leg of the journey was overbooked.

The family travelled to two other airports and spent an extra C$1,000 (£590) to get a flight. The airline has now offered them compensation.

Separately in the UK, two passengers were asked to leave an Easyjet flight they had already boarded, and told the next flight to their destination was in four days. They decided not to reschedule, as they had booked non-refundable accommodation.

After the United incident, the Canadian government announced it would overhaul the rules to “ensure that passengers’ rights are protected”.

But well before that, Cole Doyle and his brother and parents were inconvenienced by an overbooking problem.

In March, the Doyle family tried to check in online to their flight to Montreal but could not assign a seat to Cole.

When they got to the airport at Charlottetown on Prince Edward Island, they were told there was no seat for him as the flight had been overbooked.

His mother, Shanna, asked whether an adult could give up their seat for Cole but was told that even if someone did so, it would be likely to go to another passenger and could not be guaranteed for the boy.

 

 

BBC

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