Canada vows ‘passenger bill of rights’ after United debacle

In the wake of the United Airlines debacle at Chicago’s O’Hare Airport, Canada vowed to introduce long-promised legislation to better protect passengers who are yanked from flights.

The rules would clearly establish minimum requirements for compensation for overbooked flights or lost luggage, according to Marc Roy, a spokesman for the Transport Minister Marc Garneau.

The legislation will create an air passenger bill of rights, which were promised last year, CBC News reported Tuesday.

Roy didn’t say whether the new law would set industry-wide standards or increase compensation offered in the US or Europe.

Garneau wouldn’t comment about the passenger who was dragged off a Kentucky-bound United Airlines flight Sunday to make room for its employees.

“I certainly have seen what happened in the case of the United Airlines flight and that is why last November I announced that we would be putting in place what we call a regime of rights for passengers,” Garneau said. “We recognize that when a passenger books a ticket, they are entitled to certain rights.”

The Transport Minister said he didn’t know if passengers in Canada could be forcibly removed from a flight due to overbooking.

While Monday’s incident has caused a major public-relations disaster, it could be considered perfectly legal under United and US Department of Transportation guidelines.

Under US guidelines, booting passengers could be considered perfectly legal.

Airline staffers can remove anyone they want when they need to make room for crew members or a flight is overbooked, a United and US Department of Transportation spokesperson said.

 

NY Post

 

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